Lack of hierarchy in UI, combined with confusing workflows and mixed settings made guide building frustrating for customers.
Roughly 25% of ARR was tied to users actively managing guides in our older, classic designer.
Custom code blocks were still being used extensively by customers to circumvent feature limitations.
"Minor flexibility with design elements, lack of tools for design independent of code, major dependency on only code for visual enhancements of tooltips, etc."
"It’s not user-friendly, not even a little bit. I hate working with Pendo. Sorry :("
"In-app guide functionality was not usable for my team. Pendo interface navigation has a lot of redundancies."